Quantify what returns are really costing the business
A diagnostic that goes beyond the refund number. We quantify the full cost including logistics, service, margin erosion, and lost lifetime value.
What this audit covers
Most brands know their return rate. Few know their true return cost. We map the full cost chain and identify the root causes that are fixable.
Who this is for
Ecommerce and ops leads where return rates are above 10% or rising.
Timeline: 1 week
How this audit works
Inputs
You provide data
Analysis
We diagnose
Scorecard
Clear ratings
Diagnosis
Root causes
Action Plan
Prioritised fixes
Inputs
You provide data
Analysis
We diagnose
Scorecard
Clear ratings
Diagnosis
Root causes
Action Plan
Prioritised fixes
What this audit assesses
Return rate trends by product and channel
True cost per return (full chain)
Root cause categorisation and fixability
Product-level return patterns
Post-purchase experience contribution
What we need from you
- Return data with reason codes (12+ months)
- Logistics cost data
- Customer service time data
- Product-level return rates
- Customer lifetime value data
What you receive
- True cost-per-return analysis
- Root cause categorisation
- Product-level pattern analysis
- Margin impact quantification
- Prioritised return reduction plan
Expected outcomes
Clear returns diagnosis
Know what returns truly cost and which causes are most fixable.
Margin recovery plan
Quantified opportunity for margin improvement.
What happens next
After the audit, you receive a full cost model and prevention roadmap. Most brands then move into the Return Reduction System.
Want a quick signal first?
Free diagnostic
Returns Margin Leak Calculator
See what returns are really doing to your margin.
Calculate your returns leakageRelated solution
Return Reduction System
Every return costs more than the refund. Shipping, restocking, customer service, and lost lifetime value compound into a margin leak most brands underestimate.
Ready to get a clearer view?
Start with this audit, or book a discovery call to discuss which diagnostic fits best.